3 Reasons Why Live Chat is a Real Potential for Your Business
I personally find it very useful when online stores do have s Live Chat option. You can ask any questions and normally you don’t need to way much to get a reply from online agent.
In this article, we’re going to see what are the benefits of Live Chat and how it can help your business.
Live Chat is super convenient for your visitors and potential customers
A Live Chat functionality on your websites adds an additional option of how people can interact with your business. Website visitors can easily get someone to help to find answers instead of trying to call you or reach via email, people would prefer Live Chat over the standard ways of communication.
Visitors likely would leave your website if they don’t find an answer very quickly or if they would need to email you or call you, instead if they have Live Chat option, they can multitask while waiting. Besides, it gives you as a business an opportunity to convert this visitor into your customer.
Cheaper and more Productive
Mostly, Live Chat doesn’t really cost much, normally, one-time fee for the plugin and cost for phone line renting.
Also, employees can multitask and chat with a several visitors online – this gives you as a business a massive opportunity to increase your overall sales.
Competitive advantage over your niche competitors
Nowadays, it’s tough to compete on the market, and Live Chat gives you an opportunity to stand out from your nearest competitors. For example, when you do search for a service on the Internet and you go through the first 5 in Google Search, you’ve got 3 questions to ask each company before you make your decision.
So, if only 1 company from the top 5 do have Live Chat option, you may ask those question right away. This will create a certain level of trust and satisfaction with the service for this company. For the remaining 4 companies, you would have to call or email. By calling you may spend some time in queue and not get your answers, also, it’s not alway convenient to call. For email option – you may likely never hear back from them. At the end, we have the company which did have Live Chat option, and you decided to go with that, well, likely…
In overall, Live Chat is a good, really good and beneficial feature for your website and business, unless, you don’t have anyone to manage it. If you would like to set it up, and stuck half way through, please leave a comment down below or contact me directly for assistance.
Weekly Email updates about Software, Online Tools, Marketing and more.